Privacy and Security Policy
WHY WE COLLECT PERSONAL INFORMATION
We collect your personal information to help us deliver the very best in customer service. It enables us to give you convenient access to our products and to provide you with information on categories which may be of interest to you. Your information helps us to keep you posted on the latest product announcements, special offers, and events you may like to hear about.
WHAT INFORMATION WE COLLECT AND HOW WE MAY USE IT
We will use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve 21st Century Brands’ products. We collect personal information about users of our website through activities such as purchase transactions and completion of forms and surveys on our website. Such information is collected when users register or subscribe to accounts or features on our website, make on-line purchases, complete surveys, comment on our blogs, opt-in to our email marketing list, submit a comment or question to us using a “contact us” form or similar feature, send us an email, or in any other way submit personal information voluntarily to us through our website or when contacting us by telephone.
The information collected will include personal information relevant to the contact, including your name, mailing address, phone number, email address, contact preferences, and in purchase transactions, your credit card and other information. This information helps us process your transactions, and to contact you with customer service, and interactions on our blog.
If you post blog comments, use a bulletin board, chat room, or other similar features on our website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. 21st Century Brands is not responsible for the personally identifiable information you choose to post to these forums.
WHEN WE DISCLOSE YOUR INFORMATION
21st Century Brands takes your privacy very seriously. 21st Century Brands does not sell or rent your contact information to other marketers.
Except as otherwise disclosed to you, we will not sell, rent, or disclose your information to third parties without notifying you of our intent to share your information in advance and giving you an opportunity to prevent your personal information from being shared.
If you decide to purchase our products, you will be providing your credit card information to One Shopping Cart, which will collect such information on your on-line purchase form. One Shopping Cart will transmit such information through the Authorize.net purchase gateway, which will in turn transmit it either to Chase Paymentech Solutions, LLC or to American Express if you use an American Express card in payment of your purchase. We have selected these high quality third party processing resources to handle your payments. Each of them has independent Privacy Policies in effect and you are invited to contact them for further information on the security of your transaction. For your security, we do not receive your credit card information (except for the last four digit s as an identifier) at 21st Century Brands.
INTERNAL USE OF INFORMATION BY 21ST CENTURY BRANDS
21st Century Brands will use your personal information to respond to your requests, to ship any product which you order, and to provide you with notice of our product offerings. We will also use your personal information to maintain our internal record keeping. We may match information collected from you at different times or through different means, including both personal information, website usage information and information from other sources such as third parties. In addition, we may send you notices (for example, in the form of e-mails, mailings, and our e-newsletters), and otherwise correspond with you about products, companies and events sponsored by us and by others that we think might interest you. You may opt out of receiving such communications from us by following the instructions in the opt- in-opt-out section. We will analyze user behavior as a measure of interest in, and use of our website and e-mails, both on an individual basis and in the aggregate.
USE BY SERVICE PROVIDERS, VENDORS AND STRATEGIC PARTNERS
21st Century Brands may make personal information about you available to companies which perform work for or which have a strategic relationship with our company to provide products to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products, and conduct customer research and satisfaction surveys. These companies are obligated to protect your personal information in accordance with our policies, and in accordance with their own independent policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products, or to access certain offers and other content on our website.
We may disclose aggregate statistics regarding user behavior as a measure of interest in , and use of, our website and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user. In addition, we may offer joint promotions or programs that, in order for you to participate, would require personal information to be shared with third parties. In such instances, you will be provided with notice of such sharing prior to your decision to participate.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, such disclosure is necessary.
HOW WE PROTECT YOUR PERSONAL INFORMATION
21st Century Brands takes precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration, and destruction. Our website uses encrypted security measures, provided by a third party, on web pages where credit card information is required. Our third party processing companies include One Shopping Cart, Authorize.net, Chase Paymentech Solutions, LLC, and American Express, Inc. each of which has Privacy Policies and procedures, which safeguard your information while it is being processed by them. These key third party processors’ privacy policies may be reviewed at the following sites:
21st Century Brands does not receive credit card numbers (other than the last four numbers for identification purposes only) or other credit card information necessary to process the payment transaction.
INTEGRITY OF YOUR PERSONAL INFORMATION
While 21st Century Brands, LLC makes every effort to protect the security and integrity of sensitive personal information provided through this website. Due to the inherent nature of the internet as an open global communications network, we cannot guarantee 100% that information during transmission over the internet or while stored in our system will be absolutely safe from intrusion by others. If you contact us by e-mail or use a “contact us” form or similar feature on our website, you should be aware that your transmission may not be secure. Do not send sensitive information (such as payment card information, social security numbers, employer identification numbers, passwords, or pin numbers) to us via e-mail or via a “contact us” form or similar feature on our website. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we will notify you of that development if such a notification is appropriate. If a notification is needed, we will do so as promptly as possible under the circumstances. If we have your e-mail address, we will notify you by e-mail. Use of our website constitutes your consent to e-mail as a means of notification.
COOKIES AND OTHER TECHNOLOGIES
If you prefer not to enable cookies, you can disable cookies in your browser. Please note that certain features of our website may not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user’s movements around the site, and to gather demographic information about our user base as a whole.
In some of our e-mail messages we use a click through URL linked to content on 21st Century Brands website and other websites not owned or controlled by us. When customers click one of these URLs, they pass through the web server before arriving at a destination web page. We track this click through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked, simply avoid clicking text or graphics links in the e-mail.
In addition, we may use pixel tags or other similar technology to tell us what part of our website customers have visited or to measure the effectiveness of searches customers perform on our website. Pixel tags and other similar technologies also enable us to send e-mail messages in a format customers can read. They also tell us whether e-mails have been opened to ensure that we are only sending messages that are of interest to our customers.
OUR COMPANY COMMITMENT TO YOUR PRIVACY
21st Century Brands takes protecting your privacy very seriously. To make sure your personal information is secure we communicate these guidelines to 21st Century Brand’s employees and strictly enforce privacy safeguards within our company.
RIGHT TO OPT IN OR OPT OUT
You have the right to opt-in or opt-out of certain uses of your personal information. At the time you are requested to provide personal information on our website, you will have the opportunity to elect to receive, or not to receive correspondence from us. You may opt-out of any e-mail marketing communications with 21st Century Brands by clicking the opt-out link in our messages. Please note that you cannot unsubscribe or opt-out from certain correspondence from us, including messages relating to your account transactions.
In the event that 21st Century Brands as a company, or substantially all of its assets are acquired by one or more third parties as the result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, user information may be one of the transferred assets.